ArticlePosts & ContentUpdated 1 March 2025
Troubleshooting upload failures
Why uploads fail and how to fix them.
Common reasons uploads fail:
- File too large: Check the file size against our limits (photos: 20 MB, videos: 100 MB).
- Unsupported format: Convert to JPEG/MP4 using a free conversion tool.
- Poor connection: Try switching from mobile data to Wi-Fi or vice versa.
- App cache full: Settings → Storage → Clear cache.
If uploads consistently fail after trying the above, please report it via Settings → Help → Report a problem.
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If you still have questions, email us at klumpsyapp@gmail.com or call +358 45 331 9633.