ArticlePrivacy & SafetyUpdated 1 March 2025

Two-factor authentication recovery

What to do if you lose your 2FA device.

If you lose access to your 2FA device:

  1. Use a backup code on the login screen (tap "Use backup code").
  2. If you have no backup codes, tap "Can't access your authenticator?" and submit a recovery request with ID verification.

Recovery without backup codes takes 3–5 business days. There is no shortcut — this protects all users.

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