ArticleContact & SupportUpdated 1 February 2025
Support hours and response times
When and how quickly we respond.
Our support team is based in Helsinki, Finland (UTC+2/UTC+3) and operates Monday–Friday 9 AM–6 PM local time. We observe Finnish public holidays.
Typical response times:
- Safety-critical reports: within 2–4 hours
- Account access issues: within 24 hours
- General support: within 2 business days
- Billing: within 1 business day
- Legal requests: within 5 business days
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If you still have questions, email us at klumpsyapp@gmail.com or call +358 45 331 9633.