FAQTechnical & Bugs
Technical & Bugs
Common errors, performance issues, and bug reporting.
How do I report a bug?
Submitting a bug report to the Klumpsy team.
My feed won't load
Fixing a blank or stuck feed on Klumpsy.
My votes aren't being saved
Why vote counts reset or don't persist.
Images aren't loading
Fixing broken or missing images on Klumpsy.
My post isn't showing up
Why a Klump you posted isn't visible.
How do I check which version of the app I have?
Finding the Klumpsy app version number.
The app shows a black screen on launch
Fixing a blank screen when opening Klumpsy.
What do Klumpsy error codes mean?
Understanding common error messages.
How do I check if Klumpsy is down?
Checking platform status and known incidents.
Why is my feed loading slowly?
Improving performance on slow connections.
I keep getting logged out unexpectedly
Diagnosing repeated unexpected logouts on Klumpsy.
Some posts or profiles aren't rendering correctly
Fixing display issues with Klumpsy content.
Why am I receiving duplicate notifications?
Diagnosing repeated push notification delivery.
Links in posts aren't opening
Fixing unresponsive URLs in Klumpsy posts.
Why don't my posts appear in search?
Understanding search indexing delays for new posts.
Videos aren't autoplaying in my feed
Fixing video autoplay settings on Klumpsy.
I've lost access to my account email — what can I do?
Recovering a Klumpsy account without email access.
The app takes a very long time to open
Speeding up Klumpsy's startup time.
My feed is showing the wrong school's posts
Fixing school affiliation issues in your Klumpsy feed.