ArticlePayments & BillingUpdated 1 March 2025
Payment failed
What to do when a payment doesn't go through.
If a renewal payment fails, Klumpsy retries twice over 7 days. If all attempts fail, your Premium subscription is cancelled and you revert to a standard account.
To prevent this: make sure your payment method is up to date. You'll receive email reminders before a payment attempt and after a failed one.
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