ArticleTechnical & BugsUpdated 1 March 2025
Video won't play
Troubleshoot video playback issues.
Video playback issues are usually network-related. Try:
- Connecting to a faster Wi-Fi network.
- Reducing video quality: Settings → Video → Data saver → Reduce quality on mobile data.
- Restarting the app.
If videos never play even on fast Wi-Fi, there may be a codec issue. Ensure your device OS is up to date. If the issue is with a specific video format you've uploaded, check our supported formats.
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