Category33 articles

Technical & Bugs

Troubleshoot app issues, errors, performance problems, and device support.

01App keeps crashing

Diagose and fix crash issues.

02Reporting a bug

How to submit a bug report to Klumpsy.

03Feed not loading

What to do when your feed fails to refresh.

04Video won't play

Troubleshoot video playback issues.

05Notifications not working

Fix missing or delayed push notifications.

06Can't log in — error messages explained

Common login errors and what to do.

07Reducing data usage

Settings to save mobile data.

08Klumpsy.com not working in my browser

Fix common web browser issues.

09Checking platform status

Where to see if Klumpsy is having issues.

10Clearing the app cache

Free up storage and fix display glitches.

11Refreshing your push notification token

Fix stuck or missing push notifications.

12Using Klumpsy with a VPN

Known issues and how to resolve them.

13SMS 2FA not receiving codes

Troubleshoot missing SMS verification codes.

14Slow uploads

Speed up photo and video uploads.

15Enabling dark mode

Switch Klumpsy to a dark colour scheme.

16Clearing the app cache

Free up storage and fix display glitches.

17Using Klumpsy with a VPN

Known issues with VPN connections.

18SMS 2FA not receiving codes

Troubleshoot missing SMS verification codes.

19Slow upload speeds

Tips for faster photo and video uploads.

20Enabling dark mode

Switch Klumpsy to a dark colour scheme.

21Refreshing your push notification token

Fix stuck push notifications.

22Reducing mobile data usage

Settings to save data on mobile networks.

23Klumpsy.com not working in my browser

Fix common web browser issues.

24Updating the Klumpsy app

How to ensure you're on the latest version.

25Reinstalling the Klumpsy app

Last resort for persistent technical issues.

26Updating the Klumpsy app

How to ensure you're on the latest version.

27Reinstalling the Klumpsy app

Last resort for persistent technical issues.

28Account data not syncing across devices

Fix out-of-sync content on multiple devices.

29Authenticator app showing wrong code

Fix TOTP codes that Klumpsy rejects.

30No sound on videos

Troubleshoot missing audio in video playback.

31'Account not found' error

What causes this error and how to fix it.

32Images and videos not loading

Fix media that shows a grey placeholder.

33Signing out of all devices remotely

Log out everywhere at once for security.

Didn't find what you're looking for?

Email us at klumpsyapp@gmail.com or visit the Contact & Support section.