FAQAccount & Login
Account & Login
Passwords, email, 2FA, and account recovery questions.
How do I reset my password?
Steps to recover access to your account.
How do I enable two-factor authentication?
Securing your account with 2FA.
How do I change my email address?
Updating the email linked to your account.
Can I log in with Google?
Using Google Sign-In on Klumpsy.
Can I log in with Apple?
Sign in with Apple on Klumpsy iOS.
My account was suspended — what do I do?
Understanding and appealing account suspensions.
I think my account was hacked
Steps to secure a compromised account.
How do I change my username?
Updating your Glow username on Klumpsy.
How do I deactivate my account temporarily?
Pausing your Klumpsy account without deleting it.
I can't log in on iOS
Troubleshooting login problems on the Klumpsy iOS app.
I can't log in on Android
Troubleshooting login problems on the Klumpsy Android app.
I can't log in on the website
Fixing web login problems on klumpsy.com.
Why was I logged out automatically?
Understanding automatic session expiry on Klumpsy.
How do I manage my active sessions?
Viewing and revoking logged-in devices.
I didn't receive my verification email
Fixing missing email verification messages.
I forgot my username
Recovering a forgotten Glow handle.
Can I merge two Klumpsy accounts?
Combining multiple accounts into one.
What are linked accounts?
Understanding third-party login connections on Klumpsy.
What are trusted devices?
How Klumpsy remembers devices you've logged in from before.
How do I change my phone number for SMS 2FA?
Updating the phone number linked to two-factor authentication.
How do I export my account data?
Downloading all data associated with your Klumpsy account.
What are the password requirements?
Rules for creating a secure Klumpsy password.
Why did I get a new login notification?
Understanding login alert emails from Klumpsy.
What are the key privacy settings I should know about?
A quick guide to the most important account privacy controls.
Can I verify my school with a school email?
Using an institutional email address to verify your school affiliation.
Can I recover a deleted account?
What happens after you delete your Klumpsy account.