FAQAccount & LoginUpdated 2025-03-05

I think my account was hacked

01Immediate steps

Reset your password immediately using the Forgot password link. If you can't, contact support right away.

02Check active sessions

Go to Settings › Security › Active sessions. Sign out of any sessions you don't recognise.

03Prevention

Enable 2FA, use a unique password, and never share your credentials. Klumpsy will never ask for your password.

My account was suspended — what do I do?How do I change my username?

Still need help?

Email us at klumpsyapp@gmail.com or call +358 45 331 9633.